Guide to sending money to Zambia during COVID19 lockdown

The lockdown in South Africa has been in effect for about 3 weeks now and with the announced extension expected to take us up to the end of April, it appears the uncertainty that’s gripped our lives recently is going to be with us for some time. It is therefore normal that there’ll be even more need to gain clarity on some things as we adjust to this new “normal”, things like what services are still available for us to use. That sister, cousin, mother, father or grandparent that’s been relying on you to send them money all along needs your help even more now. The last thing you need is to find yourself (or family members) stranded, be it in simply stocking up on groceries or getting them the critical medical attention they need when called upon.

Mukuru is still open for business

Customers based in South Africa sending money to Zambia can pay for their orders at the following places during the lockdown:

• Pick ‘n Pay, Boxer, Shoprite, Checkers, USave, Spar, Game, Rhino Cash & Carry, Cambridge & Makro.  

Zambian customers can send and receive money at the 29 booths and 2 branches (Lusaka and Copperbelt area) which are still open to customers during the COVID19 epidemic.

Where to find a Mukuru booth or branch in Zambia

The booths allow you to pay and receive cash, they operate from 9am to 3pm Monday to Friday and 9am to 1pm on Saturdays. For the most up to date list of locations in Zambia, click here for the interactive map and contact details on Mukuru’s website.

New to Mukuru? No stress, it’s easy to start sending

You can send money to Zambia using these channels:

1. WhatsApp – Yes, WhatsApp! Place your orders by simply sending ‘Hi’ to +27 86 001 8555 and follow the prompts (in SA and Zambia).
2. Mukuru website/mobi site – place orders online 24/7 by visiting www.mukuru.com. Pay with your Mukuru card or at your nearest pay-in partner (see point 2 above).
3. USSD – Place orders via USSD by dialling *130*567# (in SA) or *855# (in Zambia) from any mobile phone. Pay with your Mukuru card or at your nearest pay-in partner (see point 2 above).

Call centre – call the call centre on +27 86 001 8555 and place your order over the phone.

Mukuru Query Form

Got a question or comment you’d like us to pass on to Mukuru for you? Please submit it on the contact form below and we will make sure they get it and get back to you.

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